Building Management And Operation Service
The breakthrough in infrastructure and the increasing demand for living and working in high-rise buildings lead to building management and operation service development. It is considered one of the critical factors that directly affect the decision and evaluation of the Customer when using the service. However, people need to understand the benefits and our roles fully. Let's find out more details about building management and operation services with Taisei VN.
What is management - operation in buildings?
Building management - operation is a business field, providing a series of management activities to help all systems in the building to operate in the best way that ensures a safe and convenient living environment for customers. It is also considered one of the significant factors that help the investor to save costs and build a strong relationship between residents and investors.
Two primary building management and operation types are office and apartment management. Due to different fields of operation, the management-operation process will also be implemented compatible.
It is related to all building activities to ensure the residents' quality of life and safety, such as technical management, personnel, cleaning, security, etc. This department receives and handles all requests and questions of residents, connects, and brings the highest satisfaction to residents in the apartment.
Golden Mansion is one of the projects managed by Taisei VN
Office building management
Office building management is the operation of operating systems in the building, providing the best experience for customers when using services at the facility. It is also a prerequisite that directly affects the brand as well as the value of the building.
The importance of building management and operation
Enhance the value of building
When using a reputable and professional building management and operation unit, the first benefit is customers receive the value improvement of the building. Not only in terms of absolute value but also the experience and trust of customers for the project and the investor.
Security is always a critical factor that concerns the investor to ensure the safety of residents. Each building management board will have a security department to assist in detecting, handling, and promptly solving building problems.
Ensure security in the building
During the management and operation process, we bring customers the highest satisfaction by regularly checking the system and equipment to prevent risks, errors, etc.
What do building management and operation include?
Hygiene is always a top priority when customers need information about any building. They not only bring clean living space to residents but also directly affect the brand image and value of the project. The daily cleaning activities include corridors, stairs, lobby, public toilets, etc. The general cleaning or landscape renovation will be carried out monthly or quarterly. Besides using reputable cleaning units, the building management board needs effective implementation and monitoring to get the best result.
- Prepare detailed cleaning plans for each different area in the building
- Regulations of waste management and treatment
- Assign personnel and divide work shifts to ensure that someone is always performing cleaning when necessary
Taisei VN always carefully monitors all services in the building
Security is always the most important factor when customers need to find information or choose any building. They not only ensure the safety of customers but also the interests of the investor. However, security management activities need to be carefully planned and implemented, from the placement of personnel to the implementation of access control plans of the building, including:
- Fire protection regulation
- Regulate the time as well as the patrol schedule of the security department
- Implement training on fire protection
- Checking goods and assets entering and leaving the building
- Control visitors and staff
- Parking management
- Financial disclosure, periodical reporting to investors and customers.
- Collect service fees
- Payment responsibility for specific purposes.
Building management and technical system maintenance
The building's technical systems include much technical equipment, such as elevators, lighting, fire alarms, etc. They need to be checked and maintained according to a specialized process to ensure efficient operation and minimized maximum damage problems:
- Maintain technical systems regularly
- Repair and technical maintenance of the building
- Maintain all facilities such as elevator systems, air conditioners, etc.
Human resource administration
Each building will have many departments taking on different tasks and meeting each customer's needs. Therefore, the management board is responsible for monitoring each employee's activities to promptly solve and support difficulties and detect departments that have unfulfilled their responsibilities to sanction and reward the good ones promptly.
In addition, the building management board also manages contracts authorized by the investor, such as:
- Manage the contract processes and enforce contracts with contractors such as industrial cleaning services, security services, plant services, and pest control.
- Monitor and ensure the quality of work of contractors following the signed contract.
- Manage contract liquidation process with contractors after contract termination.
Customer relationship management
Customer relationship management is the primary factor in the experience and evaluating the service quality of the building. The management board can easily take care of, support, and solve related problems through customer relationship management, ensuring customer satisfaction. At the same time, providing information related to the building brings a sense of peace of mind and safety.
- Build a list of specific Customers for convenience in the management process.
- Receive customer feedback for modification and improvement to bring the best service quality.
Taisei VN - Professional management and operation unit
Inheriting more than 63 years of experience from Taisei Corporation - Japan, Taisei VN is a pioneer in applying Japanese standards - the Omotenashi spirit to every project. Based on the four philosophies of Customer – Employee – Community & Society – Continuity & Improvement. After many years of establishment and development, Taisei VN is now a prestigious partner in many vital projects because of its top-notch service quality and the Omotenashi of Japanese standards. Customers will see well-preparation and dedicated service when coming to the projects.
Taisei VN applied the spirit of “Omotenashi” in management and operation
We always focus on customer satisfaction during management and operation and provide outstanding management-operation solutions. The call center of Taisei VN is always available 24/7 and ready to support and solve problems immediately. In addition, the management team always finds appropriate solutions for practical challenges. We want to express our sincerity, meticulousness, and thoughtfulness in each service Taisei VN provides to customers.
Address: R. 1901 Saigon Trade Center, 37 Ton Duc Thang, Ben Nghe Ward, District 1, Ho Chi Minh City
Hotline: 0911 401 955